Privacy Policy

At Transform Plastic Surgery Clinic, patient privacy is important to us. This Privacy Policy explains how consultation-related information, clinic communication and patient details are handled when you contact or visit the clinic.

Transform Plastic Surgery Clinic (“we,” “our,” or “the Clinic”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the information that you provide to us when you visit or interact with our website, our social media channels, or any other digital service operated by the Clinic. By continuing to use this website, you acknowledge and consent to the terms of this Privacy Policy.

Transform Plastic Surgery Clinic is the data controller responsible for the processing of your personal data. The website and its associated data systems are owned and managed by the Clinic, located at 7B, 2nd Floor, Arbab Plaza, Phase 3 Chowk, University Road, Canal Town, Peshawar, Pakistan. You may contact us for privacy-related inquiries or data access requests via email at transformplasticsurgery@gmail.com.

When you visit our website or use our online services, we may collect certain types of information about you. This includes information that you voluntarily provide, such as your name, phone number, email address, or any other details you share when booking a consultation, requesting information, or contacting us directly. We may also collect information automatically through cookies, analytics, and advertising technologies, including but not limited to your device’s IP address, browser type, time zone, operating system, and interaction data, such as which pages you visit and the duration of your visit. These technologies help us to better understand visitor behavior, diagnose technical issues, and optimize website performance and security.

We use reputable analytics and advertising tools such as Google Analytics, Meta Pixel, and Meta Conversion API to measure the effectiveness of our online advertising campaigns and to improve the user experience on our website. These tools allow us to collect anonymized and aggregated data about how users engage with our content. Any personal information transmitted to Meta or Google is automatically hashed (encrypted) before transmission, ensuring that it cannot be used to identify you directly. Importantly, Transform Plastic Surgery Clinic does not collect, share, or transmit any medical or health-related information to third parties. Our booking forms and website interactions are limited to general appointment scheduling and non-medical communication.

The primary purpose of processing your data is to provide, improve, and personalize the services you request from us. We process personal information to respond to appointment requests, schedule consultations, answer inquiries, improve website functionality, and analyze usage trends. In some cases, we use the collected data to measure the performance of our marketing campaigns, detect and prevent fraudulent activity, maintain network and information security, and comply with applicable legal obligations.

We process data based on several legal grounds. When you submit personal data voluntarily through our website forms, you provide explicit consent for its processing. In other instances, we rely on legitimate business interests—for example, to maintain and secure our website, communicate with prospective patients, and evaluate the effectiveness of our advertising. Where required by law, we may also process or disclose information under legal obligations, such as responding to court orders, law enforcement requests, or compliance audits.

We take the security of your information very seriously and employ a combination of technical, administrative, and organizational measures designed to protect it from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, secure data storage, access control policies, and regular monitoring of our digital infrastructure. However, while we implement industry-standard security measures, we must emphasize that no method of internet transmission or electronic storage is entirely secure. By using our website, you acknowledge and accept this inherent risk.

We do not sell, rent, or trade your personal data to any third parties. Information may be shared only with authorized service providers who assist in the technical operation of our website, data hosting, or marketing analytics, and only for the purposes outlined in this policy. All third-party partners, such as Meta Platforms, Google LLC, or our web hosting providers, are bound by strict contractual agreements and data protection requirements to process your information lawfully and securely. Data may also be disclosed if required by law or if it is necessary to protect the rights, property, or safety of the Clinic, our staff, our patients, or the public.

Your personal information may be transferred or stored outside your country of residence, including in jurisdictions that may not have the same level of data protection laws. When such transfers occur, we ensure appropriate safeguards are in place, including encryption, limited data retention, and compliance with international privacy standards such as the EU Standard Contractual Clauses (SCCs).

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, or to resolve disputes. Once data is no longer required, it is securely deleted or anonymized in accordance with recognized data protection protocols.

If you are located in a jurisdiction that provides data protection rights, such as under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), you have the right to request access to your personal information, correct inaccuracies, withdraw consent, or request deletion. To exercise these rights, please contact us at the email provided above. We will respond to legitimate requests within a reasonable time frame in accordance with applicable laws.

Transform Plastic Surgery Clinic’s website may contain links to third-party platforms, including social media networks, external articles, and partner websites. We are not responsible for the privacy practices, content, or security of those external sites, and encourage you to review their privacy policies before providing any personal information.

Our services and content are designed for adults and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is inadvertently collected, we will promptly delete it upon notification.

By using this website, you agree that Transform Plastic Surgery Clinic shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of or related to your use of the website or the disclosure of personal data through third-party integrations. You further agree to indemnify and hold harmless the Clinic, its management, employees, affiliates, and service providers from any legal claims, losses, or liabilities arising from misuse, unauthorized access, or unintended disclosure of your data that is beyond our reasonable control.

The Clinic operates in accordance with applicable laws of Pakistan, as well as international standards of privacy and data security. All disputes or claims relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Peshawar, Pakistan.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page, and continued use of our website after such updates constitutes your acceptance of the revised policy. We encourage users to review this policy regularly to stay informed of how we protect their information.

If you have questions or concerns about this Privacy Policy, data protection, or your personal information, you can contact Transform Plastic Surgery Clinic at transformplasticsurgery@gmail.com or by visiting our clinic office during working hours.